Support 

Tailored Solutions. Timely Assistance.

We provide a range of flexible training and support options tailored to diverse needs and preferences, ensuring you receive the assistance you require precisely when you need it and in line with your budget.

Contact us today to discuss options.

Existing customer? Event administrators for current customers can access support options, including the knowledge base and live chat with our support team, via the chat widget located at the bottom of their event website screen.

Support

Our support options

  • Training

  • Technical Support

  • Platform Configurations

  • Onsite Support

  • Integrations

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Training 

Event administrators have the flexibility to access on-demand recorded training videos at their convenience. These videos cover various aspects of using the ePlannerPro platform and configuring events efficiently. 

To ensure event administrators are well-equipped to leverage the full potential of ePlannerPro, our implementation team offers customizable virtual training sessions.

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Technical Support 

Our friendly customer success team is available to support you via chat during business hours in the event admin’s time zone (weekdays).

Additionally, support is available via pre-scheduled Microsoft Teams or telephone calls.

 

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Platform Configuration

Our team will handle the setup and configuration of your event which includes the following: 

  • Provisioning of the event website 
  • Event admins logins  
  • Forms set-up 
  • Email templates
  • Event branding
  • Meeting rooms
  • And more

 

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Onsite Event Support 24/7

Benefit from the expertise of our professional staff with onsite event support services. Our team is available around the clock to assist with setup, coordination, and management, ensuring your event runs smoothly and successfully. These services can be provided either onsite or virtually.

 

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Integrations

We can also support integrations: 

  • Integration with Business Systems: Eliminate manual data export and import by leveraging our technical integration services to seamlessly connect your event portal with existing technology platforms. Examples include single sign on (SSO), video conferencing software, CRM, calendar platform and more.

  • Integration with Tradeshow Organizer Lead Scanning System: For tradeshows, seamlessly check in meeting attendees on the ePlannerPro platform using show-provided badge scanners. Our integration with the tradeshow organizer’s software ensures a smooth and efficient check-in process.